▤SYS_01
Observability & Diagnostics
Trace incidents to root cause across logs, metrics, and distributed traces — turning noisy alerts into a clear fault to fix.
When something breaks in production, I'm the calm voice that figures out why — and fixes it.
The areas I work in most, from first symptom to root cause
Trace incidents to root cause across logs, metrics, and distributed traces — turning noisy alerts into a clear fault to fix.
Debug REST, webhooks, and WebSockets down to the wire — inspecting headers, payloads, and TCP/IP behavior to find what's misbehaving.
Query relational and document stores to verify system state, reproduce integration issues, and validate data models during escalations.
Resolve DNS, CDN, SSL/TLS, and load-balancing faults with packet-level tooling — keeping traffic fast, secure, and reaching its target.
Build workflows and bots in n8n, Zapier, and Power Automate that retire repetitive work and keep teams moving without manual steps.
Run apps on AWS and Docker/Kubernetes, and wire LLM-powered agents into support so common requests resolve themselves.
Six years resolving production issues across API-driven SaaS, hosting, and marketplace platforms.
Selected work where a recurring problem got turned into a system, a dashboard, or an agent.
Grafana dashboards across multiple services surfacing latency trends, error-rate spikes, and customer-level anomalies for faster detection and root-cause work.
An internal troubleshooting KB covering 40+ REST API scenarios — payments, orders, webhooks, inventory sync — cutting repeat escalations and new-hire onboarding time.
Led migration of enterprise apps from on-prem servers to cloud-hosted Linux — coordinating engineering and client teams for secure, scalable deployment with minimal downtime.
Slack automations and custom bots built in n8n to streamline internal collaboration and repetitive workflows — improving team efficiency and removing manual steps.
An AI agent embedded in the company website that answers common business inquiries and helps visitors book video calls with the sales team — automating the front line.
The technologies, platforms, and tooling I work with across support, infrastructure, and automation.
I take initiative, learn on the go, and find creative ways to solve problems. I value efficiency, adaptability, and a positive, collaborative attitude on every team I join.
The thread through my work is simple: steady effort and curiosity drive growth. I'd rather understand why something failed than patch it twice.
Open to remote roles and working comfortably across time zones from Tunisia (UTC+1). If you think I'd be a good fit for your team or you just want to talk, feel free to reach out. I'll get back to you.